Right of withdrawal
Under Portuguese Decree-Law 24/2014, consumers have a statutory minimum of 14 days from receipt of the goods to withdraw from the contract without giving a reason.
[TO BE COMPLETED BY ADMINISTRATOR: company return window, if longer than the legal minimum]
How to return
Contact us via the Contact page with your order number and the item you want to return.
[TO BE COMPLETED BY ADMINISTRATOR: return address]
[TO BE COMPLETED BY ADMINISTRATOR: who pays return shipping]
Item condition
[TO BE COMPLETED BY ADMINISTRATOR: required condition (e.g. unfitted parts, original packaging) and any fees]
Refunds
Refunds are made using the original payment method unless agreed otherwise.
[TO BE COMPLETED BY ADMINISTRATOR: refund processing time]
Warranty
Goods are covered by the legal guarantee of conformity under Decree-Law 84/2021.